911 Advisory Committee Holds First Meeting - WLNS TV 6 Lansing - Jackson | Your Local News Leader

911 Advisory Committee Holds First Meeting

A call to 911 can be the difference between life and death but for months now problems have plagued the new 911 call center in Ingham County.

It's a story we first broke last month here on 6 news.

There have been reports of help being sent to the wrong address, along with staffing and training issues.

On Thursday, the newly formed 911 advisory board had it's first meeting.

It's been open since June but at the Ingham county 911 call center, problems persist.

Tom Krug, Executive Director, Fraternal Order of Police, Capitol City Lodge: "I still think there's some training issues that they hit on, some of the technology has not been perfected yet so they're bringing that along."

But in the meantime, there have been reports of help being sent to the wrong address and dropped calls.

Krug says not only is he worried about the technology but also staffing.

Krug: "We need to get the staffing hired and get that center running.
Y
ou can't run any operation with 25 percent down in your workforce."

Right now the center is approved to employ 65 people but only has 44.

Lance Langdon, Director, Ingham County 911 Call Center: "We're trying to hire bodies in right now, we're doing backgrounds right now so we can bring them on board."

But even once they're on board, Langdon says it'll take time.

Langdon: "Before they'll be actually able to work on their own in a position, it's at least 60 to 90 days just to get to one of the positions."

But Langdon says in the meantime they're trying to smooth out operations by streamlining procedures among the different departments and asking employees where they need help.

Langdon: "So we can figure out what it is each person thinks that they need a little more help with and we're gonna get 'em that."

Something Krug says should have been done a long time ago.

Krug: "It's not just how to answer the phone, it's the operational things that they started talking about and we thought this should have been done months ago."

But nearly 5 months after opening, the problems are still there and it's now up to the new committee to figure it out.

The 911 advisory committee plans to meet once a month.

Its next meeting is scheduled for December 20th.

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