Special Report: 911 Investigation, Part 1 - WLNS TV 6 Lansing - Jackson | Your Local News Leader

Special Report: 911 Investigation, Part 1


The new consolidated center went on-line in June and merged Lansing with East Lansing's dispatch center.

6 News was the first to tell you in October when a task force was set up to look into complaints from dispatchers and first responders.

In a month long investigation, Ann Emmerich looked into the problem of miscommunication among dispatchers and responders.

In part one of the special report, hear parts of three 9-1-1 calls, each that came into Ingham County's new system from cell phones and all three ended with a death. There's no evidence the delay in response times contributed to the deaths, but there are concerns about low staffing at the dispatch center, training on the new dispatch software, issues with the mapping system and dropped calls.

For the full report, be sure to watch the video attached.

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