Special Report: 911 Investigation, Part 2 - WLNS TV 6 Lansing - Jackson | Your Local News Leader

Special Report: 911 Investigation, Part 2

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In Part 1 of Ann Emmerich's special report on the new conslidated dispatch center in Ingham County, three people were introduced who lost their lives, possibly, due to a glitch in the system.

Nothing is automatic when the call comes in to 9-1-1. The person who answers has to first get information from you, then notify a dispatcher who finally decides which crews to send.

A task force will investigate as it works out the bugs at Ingham County's new 9-1-1 Center. Before June separate facilities in East Lansing and Lansing handled emergency calls. Now, those dispatchers are all under one roof using new software and dealing with new jurisdictions.

Ingham County's 9-1-1 Advisory Board will consider as it investigates complaints from dispatchers first responders and citizens. Dispatchers say they're overworked, undertrained and having problems using new software to map out calls.

For the full report, be sure to watch the video attached.

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