Task Force Says Recommendations Could Improve Efficiency - WLNS TV 6 Lansing - Jackson | Your Local News Leader

Task Force Says Recommendations Could Improve Efficiency

Thursday a sub-committee for Ingham County's 911 task force says with a few changes from technology upgrades to caller information their dispatch center could operate more efficiently.

The committee was formed following a special report from 6New's Anchor Ann Emmerich,highlighting three cases of mis-communication between dispatch and the callers.

Each of those cases ended in death, Nick Perreault explains the possible solutions and how the task force says you can help.

Just because you have a cell phone doesn't mean it will help a dispatch operator in Ingham County find your location.

"I don't know that any technology is perfect and in this case we see that it's not," said Meridian Police Chief Dave Hall.

Chief Dave Hall says after reviewing three different cases which all ended deaths.

The mis-communication between the county's dispatch and callers proves change is needed.

"It will give a range of addresses, well currently that range of address shows the lowest range," Chief Hall said.

And sometimes what appears first on the screen isn't the right location, sometimes the correct address is hidden deep within a list of possible locations.

Committee members want that changed, so dispatchers can see all the possible choices at once.

Another change would be increasing the number of public service announcements to help callers understanding that they need to be as specific as possible when dialing 911.

"We've educated greatly over the years, call 911 if you have an emergency, well now we need to take that to the next step farther and say where we are at right away," said Mason Fire Chief/911 Task Chair Kerry Minshall.

They are suggestions that Ingham County controller John Neilsen applauds.

"Generally I think the board will be pleased with the work of the sub-committee and I think they'll highly endorse some of the recommendations," said Ingham County Controller John Neilsen.

The committee says these recommendations won't make any person or system perfect, but will help improve efficiency and more importantly safety.

"We are all here in the same business to save people and help people and serve our community, we can only learn from our past and continuously learn for our future," Chief Minshall said.

With Thursday's approval from the task force, the recommendations will be sent to the law and courts committee and will be discussed in two weeks.

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