Christmas Gifts Fail To Arrive On Time, Weather To Blame - WLNS TV 6 Lansing - Jackson | Your Local News Leader

Christmas Gifts Fail To Arrive On Time, Weather To Blame

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(CBS) - Santa did his part to get Christmas presents to kids across the country, but two major shipping companies ran into bad weather and workload issues.

UPS and FedEx are calling in extra drivers and even renting U-Haul trucks to hit the road Thursday to deliver presnts that didn't make it in time for Christmas.

"I picked out Harry Potter stuff for my youngest," said Vickie Madsen.

Madsen had nothing under her Christmas Tree in Wichita, Kansas on Christmas Day. "I was really excited and I couldn't wait to see her face and it didn't happen. So I was dissapointed," said Madsen, UPS customer.

UPS and FedEx say bad weather and extra last minute online shopping were to blame.

On its website, UPS said, "the volume of air packages in our system exceeded the capacity of our network."

Some angry customers complained on the UPS Facebook page, while others took to Twitter with the hashtag "upsfail."

Many people took the delays in stride. In Boston, Gary Zafron expressed sympathy for delivery drivers working late on Christmas Eve.

"I saw UPS and Federal Express drivers out there until 10, 11 o'clock at night, doing the best they could," said Zafron, UPS customer.

Some online retailers including Amazon.com are offering gift cards and refunds on shipping fees for items that didn't make it on time.

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