BWL Says Customers Charged For Outages Times Won't Pay For It - WLNS TV 6 Lansing - Jackson | Your Local News Leader

BWL Says Customers Charged For Outages Times Won't Pay For It

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LANSING, Mich. (WLNS) - Many Board of Water and Light customers were surprised this week to find out even if they went without power for a number of days after December's ice storm, they were charged for a full month's worth of service on their bills.

6 News spoke with BWL's Assistant General Manager Susan Devon. She said during the power outage period, there were too many downed wires for workers to approach each customer's meter and get an exact reading on how much usage the customer should be billed for.

So the company instead is billing those customers an estimate based on how much they paid in December of last year. Workers will be reading those meters in the next few weeks and on the next bill they receive should have an accurate measure and subtract the difference.

This means by the end of the next bill period, they should have only paid for the utilities used.

Devon says she apologizes for any incovenience this may cause and ultimately it's the best way to handle this situation.

She says if anyone was out of power for 10 days last month, they're not going to be pay for those days. "You will absolutely not be paying for those ten days."


Devon says if you have any issues or questions, can call the BWL customer service line.

For more information, visit Seen on 6.

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