BWL Responds To Ice Storm Report - WLNS TV 6 Lansing - Jackson | Your Local News Leader

BWL Responds To Ice Storm Report

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The head of the Lansing Board of Water and Light says his company is already taking some of the steps recommended by a special committee in the wake of a December ice storm that left 40,000 customers out of power.

The mayor appointed the committee after it took more than a week for the utility to restore power. The public criticized the company for its response and communication during the crisis. The Community Response Team released its report today.

* Read the 75 page report for yourself here *

"It appears the BWL is already in the process of implementing many of the improvements recommended by the CRT (Community Response Team)," said BWL's Peter Lark in a press release, "and those actions will help us become a stronger utility that our customers expect and deserve."

Lark continues to call the storm "unprecedented" and says BWL's response is no better or worse than companies in similar situations. But the Community Response Team says the utility could have turned the power on 2 to 3 days sooner if it had trimmed trees, had more spotters, and had its outage management system working.
Lark says BWL has tripled the number of line crews able to respond during an emergency and tree trimming crews, hired more spotters, and launched a new Outage Center and outage map on the BWL website.
"Since the December ice storm outage, the BWL has come a long way, learned many lessons and implemented many changes to improve outage preparedness and response times," said Lark. "We will continue to strive to be the best public utility we can be, providing our customers with safe, reliable and affordable service.”
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