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Drivers Frustrated By Another GM Recall

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(WLNS) - More trouble for Detroit-based automaker General Motors' today as its faulty ignition switch problem resurfaces leading the company to recall more than seven million vehicles.

Emerald Morrow has more from drivers frustrated by yet another recall and experts who explain what GM must do to regain control of its brand.

"Now see, it started right up." But Susan Preston says that's not always the case. "It acts like it's gonna start. And it sounds like it's gonna start, but it does not start."

Preston's 2004 Chevrolet Malibu was one of the 7.6 million GM cars recalled Monday for faulty ignition switches, bringing this year's total number of recalled vehicles to more than 28 million.

"When people are paying you thousands and thousands and thousands of dollars for a vehicle, they expect it to work.," Preston adds. 

They also expect to know when there's a problem.

"Honestly, i didn't know my vehicle was affected." Aaron Root didn't know his Grand Am was recalled until this interview.

And as for his Buick Enclave that was recalled earlier this year? "I still haven't received anything in the mail or anything telling me that, 'hey, take this vehicle in and get it serviced,' so, that's kinda, frustrates me a little bit."

But even with all that frustration, brand experts say it's not too late for GM to recover, but they must be proactive.

Josh Hovey, VP of Truscott Rossman, says, "They can rebuild and they can regain customer confidence. It's just a matter of making sure they are communicating with their customers on how they're going to fix it and being transparent, saying, 'you know, we messed up."

But no matter how GM fixes the problem drivers say they are watching and waiting for a solution.

"I hope they get their act together. Let me put it that way."

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