Phone scammers threaten utility shutoffs for BWL customers

Local News

There’s another phone scam circulating in mid-Michigan, this time involving the Lansing Board of Water and Light.

A spokesperson for the utility tells 6 News that they have received several reports of scam calls threatening customers with loss of service if they do not make a utility payment over the phone.
The scam calls show up on caller I.D. from 517-702-6006, which is also the BWL’s customer service line. The scammers identify themselves representing the “BWL,” are demanding a large sum of money from customers and asking them to call back at 800-928-5250 to make the payment.
Customers should never give money or personal information over the phone to anyone they don’t know. BWL customers are never asked by BWL customer service representatives for credit card information over the phone or in person, or to make payments through a wire service like Western Union or Money Gram.
BWL customers have the option of “customer-initiated” credit card payments through a secure Intranet site or secure automated voice payment system.
This scam has been reported to the Lansing Police Department.

If customers do fall victim, BWL recommends they contact their local law enforcement.

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