UPDATE (3:30 p.m.) – Verizon Wireless says a cut fiber optic cable is the apparent cause of a service outage in mid-Michigan. In a statement, Verizon says a third party vendor’s cable was cut and repairs are being made. Affected customers are encouraged to enable Wi-Fi calling to make and receive calls at no additional charge. It should be noted when a cell site experiences interruption, mobile 911 calls will automatically connect to any available network regardless of carrier to complete the emergency call. Verizon is not sure how long it will take to make repairs and restore service.
A massive service outage has hit Verizon Wireless customers across mid-Michigan.
The first reports came in around 10:45 a.m. when Verizon customers began seeing a “no service” message on their smartphones.
Outages have been reported in Jackson, Bath, Holt and and across mid-Michigan.
The company, in a statement, said “Verizon Wireless is currently experiencing service interruption for customers in some areas of Michigan. Our engineers are aware of the issue and are working diligently to resolve it.”
Verizon is recommending that customers enable Wi-Fi calling to make and receive calls. That service can be activated by changing settings on a smartphone and is free.
The company adds that during an emergency “when a cell site experiences interruption, mobile 911 calls will automatically connect to any available network regardless of the carrier to complete the emergency call.”
Verizon has given no indication when service could be restored.
ONLINE: Check outage status