UPDATE (9:46 p.m.) Microsoft 365 said on Twitter that the company is seeing “significant improvement” for the services that were temporarily inaccessible to users for several hours Monday night.
Microsoft first reported impact to its services at 5:44p.m. EST Monday.
The company said they were investigating the source of the issue and said that the company re-routed traffic to alternate infrastructure to improve the user experience while continuing to investigate the issue.
Redmond, Washington (WLNS) — Microsoft Office 365 said on Twitter they’re investigating an issue affecting access to multiple Microsoft 365 services.
We’re seeing improvement for multiple services after applying mitigation steps and we’ll continue monitoring the services to ensure full recovery. Please visit https://t.co/AEUj8uAGXl for additional information.— Microsoft 365 Status (@MSFT365Status) September 29, 2020
We’re investigating an issue affecting access to multiple Microsoft 365 services. We’re working to identify the full impact and will provide more information shortly.— Microsoft 365 Status (@MSFT365Status) September 28, 2020
At this time, users may not be able to access some or all of its Microsoft 365 platforms.
Users would be unable to access Outlook.com, Microsoft Teams including Teams Live Events, and Office.com.
Additionally, Power Platform and Dynamics365 properties are affected by this incident.
Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.
The company said Monday before 7 p.m. EST that they implemented a recent change, but did not observe an increase in successful connections.
“We’re working to evaluate mitigation solutions while we investigate the root cause. Please visit status.office.com for additional information on this issue,” they wrote.
For the updates regarding the Microsoft 365 Services status, check their website here.